Guidelines must be Followed before you Contact Support

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Written by Luisa Woodfine Updated over a week ago

This article is only applicable to https://SMMeShop.com

!!! IMPORTANT !!!
For reporting campaign related issues/problems, please always contact us (create ticket) from https://smmeshop.com/contact.php ONLY

!!! WARNING !!! 
Campaign related issues/problems will NOT be entertained on Live Chat at all. 
If you report Campaign related issues/problems on Live Chat then your access to Live Chat will be blocked

Ticket Guidelines:

Do NOT create Ticket for the following:

How to Report Campaign related Issues / Problems? << IMPORTANT !!!
Answer: https://thesmartware.zendesk.com/hc/en-us/articles/360004404472-How-to-Report-Campaign-related-Issues-Problems-

How to check Campaign Stats?
Answer: https://thesmartware.zendesk.com/hc/en-us/articles/360004404512-How-to-check-Stats-

General Guidelines:

Speed: 

Refill:

  • R (Refill): Only send your issue if your campaign service name contain the R(Refill) tag. Once you sent the issue, please allow up to 48h before the refill start. Do NOT send the same Campaign ID a second time, it won't increase the refill process.
  • AR (Auto-Refill): Service will be refilled automatically, no need to send us your campaign.
  • ♻: If service name contains ♻ symbol, you may have the ability to press the Refill Button on the Manage Campaign page or reach us to execute the same.
  • Recommended Article: Why my Views / Likes / Followers ...etc are Dropping? How to Solve this?

Cancellation: We can't cancel any campaign as such once the campaign is created and the same is already indicated in our terms/policy.

Double Campaigns: We cannot cancel campaigns if you made the mistake of making 2 orders of the same link at the same time.

Partial or Canceled Campaigns:

Terms and Policy:

 

Help our support team by reading the information above! This will help us out with the speed of our assistance :)

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