SMMeShop™ Policy

Last modified: March 27, 2018 (view archived versions)

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#Privacy Policy

1. General

This is the privacy policy of SMMeShop™, (heretoafter referred to as "SMMeShop™") which applies to all SMMeShop™ websites and services.

This privacy policy of SMMeShop™ is intended for all users of the SMMeShop™ websites and services ("user"). The SMMeShop™ services relate primarily to advertising from third parties ("advertising partners") on websites and services operated by other third parties ("publishers") as well as advertising via the own assets operated by SMMeShop™ (�services�) and third parties (�resellers�) using the assets of SMMeShop™ in order to publish advertisements from their own advertising partners. Therefore users are mainly advertisers, publishers, resellers and other interested parties or their employees. Among the users are also users of services on the Internet provided by publishers and resellers ("publisher-user") as well as other private users who are in direct contact with us.

All personal information that SMMeShop™ collects through users by the use of the websites and services that users voluntarily submit and provide in the course of all business relations will handled by SMMeShop™ in regards to applicable data protection legal provisions.

SMMeShop™ saves and uses data to prevent and combat fraud and abuse on SMMeShop™ websites and services and to offer services adapted to our users. All details are laid out in this privacy policy.

This policy covers how we use your personal information. We take your privacy seriously and will take all measures to protect your personal information.
Any personal information received will only be used to fill your order. We will not sell or redistribute your information to anyone. All information is encrypted and saved in secure servers.

2. Application of Privacy Policy

This privacy policy is only applicable to the websites and services of SMMeShop™. It does not apply to the websites and services of the publishers. In the event that the user is forwarded, for instance via redirect, link or an advertisement, to another website or service not operated by SMMeShop™, the user will be informed by SMMeShop™ that this document does not apply to website or service concerned. SMMeShop™ declares to not be responsible for the way the operator of the other website handles data. In particular, SMMeShop™ is not responsible that this privacy policy does not apply on websites and services not operated by SMMeShop™. SMMeShop™ recommends to all users to always read and check carefully the privacy policy of third party websites.

3. User Personal Information

SMMeShop™ collects, processes and stores personal information from the user that the user voluntarily submits via forms on the website or services or elsewhere operated by SMMeShop™ in electronic or any other form of communication. To register to use the websites or services from SMMeShop™ the user needs to submit certain personal information. This includes among other things names and email address.

4. Storage of Information

Usage Data:

When a user makes use of websites or services operated by SMMeShop™, SMMeShop™ automatically saves through usage of cookies the domain name and/or IP address of the computer used to contact SMMeShop™ as well as the date, length of visit at website or service operated by SMMeShop™, pages accessed by the user and browser used.

Mobile Use of the Services:

Via smarphones, tablets or other mobile devices users can also access content and services from SMMeShop™. SMMeShop™ then stores the device's identification number (i.e. ANDROID_ID, IMEI, MAC Adresses) that accesses the content or service in an anonymized form as well as the standard technical information (i.e. operating system version, device type, and so on) to enable the user to access the content or service.

Email Address:

If submitted, SMMeShop™ stores the email addresses of its users. Users either submit their email address voluntarily via contact form or by submitting it in the course of direct communication with SMMeShop™.

Information via Communication:

SMMeShop™ saves the history of communication, when the user submits a ticket to SMMeShop™ customer support as well as the information submitted by the user in the course of the communication (i.e. email address). SMMeShop™ does this in order to answer the user inquiry as best as we can. We do not share this information with third parties.

Other voluntarily submitted Information:

Our main concern is to always try to improve our offers and services as well as to adapt them to its users as best as we can. In the course of that approvement process the user can submit additional information to SMMeShop™ as part of the use of offers and services operated by SMMeShop™ or in the course of direct communication. Information stored are such as name, address, age, gender, interests and, if applicable, payment data. Payment data is only stored if the user processes a payment via SMMeShop™. The user can also allow SMMeShop™ to record their usage behavior on partner websites.

5. Third Party Information Gathering

Usage data from Publishers (publisher-user):

Publishers who work with SMMeShop™ share information about behavior of the publisher-user's usage. SMMeShop™ needs the publisher-user's data in order for the the user to receive benefits for offers from the publisher. By doing so, the publisher assigns each user a personal ID ("UserID") connected with the usage data. The UserID can only be read out by the publisher. SMMeShop™ is not able to directly associate the usage data shared by the publisher via the UserID with the user. SMMeShop™ can only determine the identity of the publisher-user if the publisher-user itself initiates such a request.

Thus, the information transmitted by the publisher to SMMeShop™ is not related to one individual. This applies unless the publisher-user disclosed its identity and therefore waiving the protection of his private information (for instance accessing the publisher's content with a user name connected to the real name or entering the email address on the publisher's website). In this case, but not solely, SMMeShop™ is entitled to the above-mentioned rights to use the personal information.

Nevertheless publisher-users should check the privacy policy of the publisher's website in regard to the publisher's handling of personal information.

6. Use of Personal Information

Optimization of the service:

SMMeShop™ collects, processes, and stores users' personal information, when seeing a legitimate business purpose for it. Expressed in a different way SMMeShop™ collects, processes, and stores user data to better understand users of their websites and services and therefore offer them better services. For instance SMMeShop™ can not only use the information stored for direct processing of the agreement concluded with the user (for example use of services, creation of invoices, use of customer support), but also use it to identify malfunctions and/or misuse of SMMeShop™ websites and services.

Prevention and combat of abuse:

Thus, SMMeShop™ logs and stores information on the use of SMMeShop™ websites and services such as activity on the publisher's website and service in regard to customers' advertisements or services, including the monitoring of behavior patterns and checking for manipulations. This can be useful and therefore is used to detect misuse or improper activity by the user or publisher-user. SMMeShop™ uses special software to detect the use of illicit scripts and identify the IP address as well as other data in regard to the behavior of users and publisher-users. If SMMeShop™ determines that a user or publisher-user violates its contractual obligations, for instance by using illicit scripts, SMMeShop™ explicitly reserves the right to bring the user's or publisher-user�s data together with other data stored by SMMeShop™ on this person to prove the violation. We will then possibly take additional measures against the users or publisher-users concerned to restore normal operation.

Billing of services:

Insofar as it is required for billing, SMMeShop™ is entitled to share user data with the service provider responsible for payment processing. SMMeShop™ is also entitled to provide user data to third parties authorized to collect outstanding balances, insofar as this information is required or useful to collect the balance. When cooperating with third parties for these services, SMMeShop™ will obligate them to observe applicable data protection laws and guarantee sufficient data protection.

Market research:

SMMeShop™ is entitled to anonymously use the information stored by and from the user or publisher-user to evaluate interests, user behavior and demography. SMMeShop™ is also entitled to anonymously analyze information stored about the user or publisher-user in an statistical and aggregate form. If and to the extent to which SMMeShop™ uses data to create user profiles, SMMeShop™ will never share the profiles with third parties without the consent of the person concerned and will immediately cease the use of the user profile if the user or publisher-user objects to it.

Personalized offers:

Based on the information submitted to SMMeShop™ as well as the actions within SMMeShop™ websites and services, SMMeShop™ may allow third parties to contact the user for advertising purposes. As long as the user does not object to the use of its user data for this purpose, advertising can be sent that matches his or her profile and interests. The information cannot be attributed to the user, unless the user voluntarily made this information on a website or service operated by SMMeShop™.

Email Address:

The email addresses acquired through an offer form of SMMeShop™ or received directly from the user can be used by SMMeShop™ to send the user newsletters and information on SMMeShop™ offers. The user can withdraw this consent by objecting at any time via email at no charge. The user will have the opportunity in every information and newsletter sent by SMMeShop™ to unsubscribe or send a cancellation notice via mail.

If the user voluntarily shares personal information on request by SMMeShop™ , then SMMeShop™ will use this information with his or her consent so that the user receives personalized special offers.

7. Sharing of Personal Information

User Data:

Personal and pseudonymized user data is used solely by SMMeShop™. It is not shared with third parties. Information received by third parties about user behavior is received only without being able to attribute it to a specific person.

Personal Information:

SMMeShop™ will use and when necessary share personal information in the course of fraud prevention and detection.

SMMeShop™ will transmit user's personal information to advertisers and resellers only when the user redeems a promotional offer of such a partner company participates in a survey and the information is required for processing or for participation in the survey.

SMMeShop™ will not provide third parties with email addresses or information from the communication with customer support or other information volunteered to SMMeShop™.

8. Changing or Deleting Personal Information

The user and publisher-user can change or delete his personal information at any time. The user or publisher-user can as well contact SMMeShop™, if they would like SMMeShop™ to change or stop using their information. SMMeShop™ will change or delete the user's or publisher-user's information as quickly as possible. However, SMMeShop™ points out that due to technical and organizational constraints, it is possible that some ongoing measures or those that have not yet begun may continue to be carried out after the request for deletion to SMMeShop™ has been made.

9. Disclosure of personal information

SMMeShop™ will disclose all of the information stored about the user or publisher-user immediately and unchanged on request by the user or publisher-user. The information will always be conveyed in electronic form via email. Exceptions might be made after consulting the SMMeShop™ support.

10. Changes to the Privacy Policy

While observing current data protection laws SMMeShop™ reserves the right to change this privacy policy at any time. Therefore SMMeShop™ recommends to regularly inform yourself about the current privacy policy stated here. In the event that SMMeShop™ intends to use personal user or publisher-user information on a larger scale than it has been used up to now, SMMeShop™ will announce this beforehand.

11. Support and Contact

For any questions regarding the Privacy Policy or other matters please contact us.

When contacting us, we keep a record of that correspondence and collect your email address and other information in that matter as stated above. This will only happen for archival purposes as well as for further correspondence and optimization of our website and services. Your email address will not be used, transferred or sold.

#Refund Policy

1. General

This is the refund policy of SMMeShop™, (hereinafter referred to as "SMMeShop™") which applies to all SMMeShop™ websites and services.

This refund policy of SMMeShop™ is intended for all users of the SMMeShop™ websites and services ("user"). The SMMeShop™ services are digital in nature and hence once the delivery of the service/campaign is complete then it is not reversible thus refund are only possible in special cases as discussed further.

  • No refund can be processed for change of business plan at the client's end. In the event a customer has paid for a service and then requests for a refund only because there was a change in mind, the refund shall not be considered as there is no fault, defect, or onus on SMMeShop™.
  • The Refund shall be only considered in the event there is a clear, visible deficiency with the service or product purchased from SMMeShop™.
  • 2. Payment Refund

    2.1 Refund on Invoices:
    If the user has added funds to their account balance or make any purchase or placed any order then they may ask for the refund as per the following:-

    • If asked within an hour, a full refund minus gateway fee (min: $1) will be applicable.
    • If asked within a day, a full refund minus 5% handling+gateway fee (min: $1) will be applicable.
    • If asked after a day, a full refund minus 10% handling+gateway+markup fee (min: $1) will be applicable.

    Please find some exceptions below:-

    • No refund, if funds associated with the invoice are used either partially or fully i.e user must not use their funds for purchasing any services such as creating campaigns or placing orders.
    • No refund, if payment was made by wire or bank transfer or cryptocurrencies or any non-instant payment method/gateway.
    • No refund, if payment was made by gateways that don't have the facility to refund the transaction.

    2.2 Refund on Campaigns/Orders:
    Refund associated with campaigns/orders will be given to your account balance only. If the user creates the campaign or places the order using their account balance and do not want to continue with the same then they may terminate the campaign or cancel the order (if applicable and available) to get the refund, back to their account balance. The refund may be partial depending on the progress of the campaign/order already achieved. 

    2.3 Refund on Wallet Balance Wallet balance is non-refundable.


    No refunds will be made to Paypal. After a deposit has been completed, there is no way to reverse it. You must use your balance on orders from SMMeShop™.

    You agree that once you complete a payment, you will not file a dispute or a charge-back against us for any reason.

    If you file a dispute or charge-back against us after a deposit, we reserve the right to terminate all future orders, ban you from our site. We also reserve the right to take away any followers or likes we delivered to your or your clients Instagram/Facebook/Twitter or other social media account.

    Orders placed in SMMeShop™ will not be refunded or canceled after they are placed.You will receive a refund credit to your SMMeShop™ account if the order is non deliverable.

    Misplaced or Private account orders will not qualify for a refund. Be sure to confirm each and every order before placing it. Private accounts would not a get a refund! Please insure that your account is public before ordering.

    Fraudulent activity such as using unauthorized or stolen credit cards will lead to termination of your account. There are no exceptions.

    Please do not use more than one server at the same time for the same page. We cannot give you correct followers/likes number in that case. We will not refund for these orders.

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