Recommended Article: Tips to Choose Best SMM Services
Using TheSmartWare Account
Find the answer to any question, from the basics all the way to advanced tips and tricks!
Find the answer to any question, from the basics all the way to advanced tips and tricks!
Want to learn more about setting up and managing your team? Look no further!
Coins are like virtual currency balance which can be used for specific purposes within the platform only. Our Coin system is shared across websites. Kindly refer the concept of coins in various websites below:-
We may charge handling fee in some cases depending upon the matter because we bear losses on behalf of customer while receiving funds.
Handling fee is charged to setoff losses that we incur on behalf of the customer. Kindly find some examples below:
Overview
If case you haven't received or missed the confirmation email containing your special activation link, then kindly request activation link using any of the below link and we will resend activation email accordingly:-
Still NOT Getting Email?
You may change or update your account email at:
Simply enter your new email and click "Request OTP" button to receive an OTP to your new email.
Confirm the OTP, enter your account password and hit submit button to change account email.
You can change / update your account password at:
Recommended Article: How to Reset / Recover Account Password?
You can reset / recover your account password at:
Note: Password reset link may not work if you are logged in
Overview:
You can find and download all your invoices at:
Just hit "Invoice" button given under Action column to view and download (print as pdf) the invoice.
SOP for TDS payment in case of INDIAN Customers:-
SOP for GST input claim in case of INDIAN Customers:-
Steps to Add Funds using Paytm QR Scan:-
Note: These steps apply similarly to all our TheSmartWare Network Websites
Troubleshooting Paytm Issues:
Payoneer is a manual payment processor but the good part is they are available in almost every country. In order to make payment via Payoneer, you can either directly send us the funds from your Payoneer account if you are existing Payoneer customers. You may find our latest official Payoneer account details at:
Otherwise you need to contact us and tell us the amount and we will send you a payment request accordingly.
You will receive an email from Payoneer with a payment link, Go to that link and make payment and inform us. We will credit the requested amount into your account balance.
Is there any fee?
From our end we don't charge any fee for payments made via Payoneer, you may have to choose appropriate options at your end to avoid any fee (if any) and pay the requested amount. Payoneer should deduct transaction fee from our account (if any).
Example for your ref:
Topics covered in this article:-
There are some exceptions => for more details, please refer our refund policy at:
Overview:
This happens very rarely, usually when we don't get server postbacks from our payment gateway partner or under payment issues or some other reasons.
If you tried to deposit funds in your USD balance but it was failed / canceled by the payment processor, it might be due to one or more of the following reasons:-
If you tired to deposit funds in your USD balance but it was marked under paid or partially paid, it might be due to one or more of the following reasons:-
How to Resolve Under Paid or Partially Paid Invoice?
Going to create a campaign or place an order?
First of all, you need to add funds into your account balance by using an appropriate payment method such as Stripe, Tazapay, NowPayments, Paytm, Crypto, Wire, Bank ...etc at:
Quick Steps:
Note: You balance should get updated accordingly if paid successfully.
Payment Processors:
Note: Some payment processor may not be available. Please check website add fund page to see actual list of available payment methods.
Pre-Payment:
Post-Payment:
Common FAQs:
How much Minimum Funds one can Deposit in their USD Balance?
This article is only applicable to https://SMMeShop.com
!!! IMPORTANT !!!
For reporting campaign related issues/problems, please always contact us (create ticket) from https://smmeshop.com/contact.php ONLY
!!! WARNING !!!
Campaign related issues/problems will NOT be entertained on Live Chat at all. If you report Campaign related issues/problems on Live Chat then your access to Live Chat will be blocked
Do NOT create Ticket for the following:
How to Report Campaign related Issues / Problems? << IMPORTANT !!!
Answer: https://thesmartware.zendesk.com/hc/en-us/articles/360004404472-How-to-Report-Campaign-related-Issues-Problems-
How to check Campaign Stats?
Answer: https://thesmartware.zendesk.com/hc/en-us/articles/360004404512-How-to-check-Stats-
Speed:
Refill:
Cancellation: We can't cancel any campaign as such once the campaign is created and the same is already indicated in our terms/policy.
Double Campaigns: We cannot cancel campaigns if you made the mistake of making 2 orders of the same link at the same time.
Partial or Canceled Campaigns:
Help our support team by reading the information above! This will help us out with the speed of our assistance :)
We have more than 1000 SMM services and it's really a challenge to find the best service especially when SMM Services are quite unstable, unpredictable and unreliable due to huge uncertainty.
Though you can explore all our SMM services at https://smmeshop.com/service/ it's recommended to search for your category at https://smmeshop.com/service/categories.php and explore them category wise.
Please note that we have multiple servers/services and hence take care of following things while choosing one:-
Service Name: Service name contains lots of clues in terms of symbols or tags which indicates lots of information and can help you choose the best services.
Service Status: You should buy services which stay in "Active" status most of the time but avoid buying those service which often goes "Down" on a regular basis.
Completion Rate: You should buy services that have a higher completion rate i.e higher "percentage" value but avoid buying those services which have a lower completion rate i.e lower "percentage" value.
Note: Completion Rate indicates the probability of any service that how likely it is to give full complete delivery of the order.
More the percentage, the higher is the chance of the order to get completed in full. In another word, the chances of your order resulting in "canceled" or "partial" status will be less, if the percentage is more.
Service Ratings: You should buy services that are rated high by the users and recommended by more no. of users but avoid buying those services which have low ratings.
Note: Ratings are normalized on a scale of 5 i.e it's an average score out of 5.
Recommendations: More the recommendations (thumbs up 👍 ) by users, higher is the chance that your campaign (if you order) will be completed smoothly. In another word, the chances of your order resulting in "canceled" or "partial" status will be low, if the recommendations are high.
Note: Recommendations are nothing but the no. of positive ratings given by the users.
Find the timestamp that is located next to your username above your comment (for example: "3 days ago") and hover over it then right click and "Copy Link Address".
The link will be something like this: https://www.youtube.com/watch?v=ShEULgU4qc0&lc=Ugheur-BN1qlEHgCoAEC instead of just https://www.youtube.com/watch?v=ShEULgU4qc0
To be sure that you got the correct link, paste it in your browser's address bar and you will see that the comment is now the first one below the video and it says "Highlighted comment".
Hence the term,
"Guaranteed" means it guarantee whatever is stated in the service details.
"Not Guaranteed" means it does NOT guarantee whatever is stated in the service details.
Symbols/Shortcuts | Meaning |
---|---|
⭐ | = Best Service |
⚡️ | = Fast Start |
⛔ | = Cancel button* |
♻ | = Refill button* |
🚩 | = Service Updating (Slow Start, Slow Delivery) |
AR | = Auto-Refill |
R30 | = Refill 30 days |
R60 | = Refill 60 days |
R∞ | = Lifetime Refill |
*You may need to contact us to get a particular action executed if applicable but button not shown (or not working).
Every time we send the request to Facebook/Instagram to get your account approved (blue marked), it does cost us about $500 for handling the research, documentation, email back and forth with Facebook/Instagram. This $500 won't be refundable once we send the request even if the approval is denied from their part. If the approval is denied, and you don't want to send other requests, we will refund the full $10,000 minus the $500 for the first request.
It will take about a month of work, email back and forth with some Proof of ID at some point, and we will need your cooperation to send us as many information as possible in terms of links on the internet about the profile. Example: their Website URL, Wiki Links, and Newspaper talking about the person, other social media accounts...
The success rate is NOT 100% guaranteed as we mentioned previously, but chances are 80%+ it will work.
If you acknowledge all the above, please let us know how would you make payment? can you pay in BitCoins? please note that we do NOT accept PayPal payment for this service. send us the payment details via ticket. When sent, we will start to work on the account.
This article is only applicable to https://SMMeShop.com
For Poll / Votes kind of Services, you can specify the option for which you need votes in this format => https://example.com/abc/status/123456789?vote={ButtonNumber}
Here {ButtonNumber} is equal to the Option number:-
Please go through this quick guide and follow the instructions given below to get started quickly:-
Overview:
If you are NOT registered on our self-serve platform yet then please register a FREE account at https://smmeshop.com/register.php to get started.
Note: Please make sure to activate your account by verifying your email => Resend Activation Email
You need to add funds in your account balance at https://smmeshop.com/bank.php (login required) by using an appropriate payment processor such as PayPal, Payoneer, Wire ...etc before creating the campaign.
You can create campaigns at https://smmeshop.com/campaign/smm/add.php (login required)
There are just a few details, you have to choose or fill in order to create a campaign.
*some campaign types, my require you to provide additional details.
You can manage all your campaigns at https://smmeshop.com/campaign/smm/manage.php (login required) from your dashboard.
Recommended Article: Tips to Choose Best SMM Services
This article is only applicable to https://SMMeShop.com
Where to Report?
How to Manage Tickets?
Guidelines to Report:
Note: This article is only applicable to https://SMMeShop.com
Our platform is almost automated but start time depends on the service you buy. Start time is already indicated in the name of the service itself.
For Example: In "Buy Facebook Website Likes [10M] [1H - 50K/D - R30]" service, start time is 1H i.e 1 hour.
Note: Start time is indicative but we do NOT guarantee the same.
Our platform is almost automated but delivery speed depends on the service you buy. Delivery speed is already indicated in the name of the service itself.
For Example: In "Buy Facebook Website Likes [10M] [1H - 50K/D - R30]" service, delivery speed is 50K/D i.e 50K per day.
Note: Delivery speed is indicative but we do NOT guarantee the same.
You can calculate Delivery Time of a campaign/order with the help of Start Time, Delivery Speed and Total Count as follows:-
1
Delivery Time = [Start Time] ➕ ----------------- ✖️ [Total Count]
[Delivery Speed]
Where Total Count = Total amount that you have purchased while creating the campaign
Note: Take care of units, Start Time is generally given in Hour but Delivery Speed is given in per Day.
Note: Remaining unused money will automatically be refunded back to your USD balance
This article is only applicable to https://SMMeShop.com
We have multiple servers/services and they mix of Dropping and Non Drop services and hence when you buy any SMM Service then please check for "Non Drop" tag or "R" tag or "♻" symbol.
Symbols/Shortcuts | Meaning |
---|---|
AR | = Auto-Refill |
R30 | = Refill 30 days |
R60 | = Refill 60 days |
R∞ | = Lifetime Refill |
Symbols/Shortcuts | Meaning |
---|---|
♻ | = Refill button |
General Tip: It is recommended that you try different servers/services and get stick to the one which is performing better for you.
If the status of your campaign is Partial or Canceled, it means the campaign/service can't deliver more engagements (likes, followers ...etc) as of now and you may terminate the campaign to get a refund for remaining likes/followers.
Please order similar/other service or try a different server/service in that case.
Recommended Article: How to Terminate (or Refund) a canceled or partially completed campaign?
You should always check campaign stats (or progress) manually by visiting your social page and comparing;
Disclaimer: Do NOT rely on the dashboard for the stats as it's NOT real-time but sometimes it's totally blank or stuck.
We want to answer all of your queries. Get in touch and we'll get back to you as soon as we can.
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