FAQs for SmartXaaS LLP Account
Find the answer to any question, from the basics all the way to advanced tips and tricks!
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Knowledge Base (FAQs for All our The SmartWare Network Websites)
Kindly checkout our Knowledge Base powered by Zendesk:-
Knowledge Base (FAQs for All our The SmartWare Network Websites)
FAQs for SMMeShop™ Platform
Want to learn more about setting up and managing your team? Look no further!
General (Common) Open in Zendesk
You can claim your referral earnings from your referral dashboard at;https://app.asoeshop.com/referral/earnings?status=pendinghttps://app.cpidroid.com/referral/earnings?status=pendinghttps://app.seoeshop.com/referral/earnings?status=pendinghttps://app.elancemarket.com/referral/earnings?status=pe... Read more
#55592719450137
#55592719450137
AI Answer was NOT helpful? Willing to chat with Human?
By default, all chats are automatically assigned to a Human for manual review, make sure to leave your message, a next available human agent will get back to you ASAP.
Kindly note that our working hours are Monday to Friday, 10:00 AM to 7:00 ... Read more
#52179066814873
#52179066814873
To become an affiliate on SmartXaaS LLP Network Websites? You have to just signup an account. Learn more at;
https://asoeshop.com/program/referral
https://cpidroid.com/program/referral
https://seoeshop.com/program/referral
https://elancemarket.com/program/referral
Every member has an affilaite ... Read more
#32836953876377
#32836953876377
Coins are like virtual currency balance which can be used for specific purposes within the platform only. Our Coin system is shared across websites. Kindly refer the concept of coins in various websites below:-
ASOeShop.com : https://thesmartware.zendesk.com/hc/en-us/articles/115002002492-Unders... Read more
#11115827801881
#11115827801881
Nope, you can create ONLY ONE account. We don't allow multiple accounts as such from the security/safety point of view and other reasons.
If you really need multiple accounts then contact us first with a genuine reason or explanation for the same. If it looked reasonable we will make an excepti... Read more
#360021830872
#360021830872
We may charge handling fee in some cases depending upon the matter because we bear losses on behalf of customer while receiving funds.
Handling fee is charged to setoff losses that we incur on behalf of the customer. Kindly find some examples below:
Transaction charges incurred to collect paymen... Read more
#360041484952
#360041484952
Account (Common) Open in Zendesk
Please find below the common account-related issues and solutions:-
How to Activate your Account?
How to Change Account Email?
How to Change Account Password?
How to Reset & Recover Account Password?
How to Change Account Username?
Read more
#360004435992
#360004435992
You can update your personal details such as Full Name, Gender, Date of Birth ...etc at:
https://app.asoeshop.com/user/manage
https://app.cpidroid.com/user/manage
https://app.seoeshop.com/user/manage
https://app.elancemarket.com/user/manage
and so on...
NOTE: We currently don't allow change of ac... Read more
#55049602253849
#55049602253849
You may update your legal details such as your legal name or company name including your legal billing address or tax info at:
https://app.asoeshop.com/user/profile
https://app.cpidroid.com/user/profile
https://app.seoeshop.com/user/profile
https://app.elancemarket.com/user/profile
and so on...
N... Read more
#55048205611929
#55048205611929
Overview
When you signup a new account on our platform, you will get a confirmation email on your registered email.
The confirmation email sent to you contains a special activation link, you just have to click or visit that link in any web browser to automatically verify your email and hence act... Read more
#37002407878553
#37002407878553
You may change or update your account email at:
https://app.asoeshop.com/user/manage (login required)
https://app.cpidroid.com/user/manage (login required)
https://app.seoeshop.com/user/manage (login required)
https://app.elancemarket.com/user/manage (login required)
Simply enter your new e... Read more
#360017777391
#360017777391
You can change / update your account password at:
https://app.asoeshop.com/user/manage
https://app.cpidroid.com/user/manage
https://app.seoeshop.com/user/manage
https://app.elancemarket.com/user/manage
and so on ...
Recommended Article: How to Reset / Recover Account Password? Read more
#360015818232
#360015818232
If you have forgot your password and unable to login to your account, You can reset your account password to recover your account at any of our SmartXaaS LLP platform such as:
https://asoeshop.com/account/recover
https://cpidroid.com/account/recover
https://seoeshop.com/account/recover
https://e... Read more
#360004436012
#360004436012
Unfortunately, account username can NOT be changed or updated. Read more
#115001609511
#115001609511
Payment (Common) Open in Zendesk
Overview:
Payment Deducted but NOT Credited Issue:-
Common Reasons for Fiat Payment Failure:-
Common Reasons for Crypto Payment Delay:-
Common Reasons for Crypto Payment Failure:-
Payment Deducted but NOT Credited Issue:-
This happens very rarely, usually when we don't get server postbacks fr... Read more
#360007056831
#360007056831
Overview:
How to Generate Invoice?
How to Download Invoice?
How to Generate Invoice?
If you are going to pay via manual payment methods such as wire / bank you may require Invoice beforehand by your finance team.
If you need your company details mentioned in the invoice, kindly make sure to up... Read more
#115001424391
#115001424391
Kindly note that when ever you create a campaign or place an order on our platform your Wallet (USD Balance) is debited accordingly.
Deducted funds are allocated towards the campaign budget or order cost price you have placed and hence you will see your Wallet balance decreasing accordingly.
In ... Read more
#54453247189145
#54453247189145
Unfortunately, we have discontinued free trials due to multiple reasons such as high fraud rate, sorry for that! but you may try our services with a small budget, it's just $10* minimum deposit!*Minimum budget requirement may vary depending upon the platform and campaign type. Read more
#53254776979737
#53254776979737
SOP for TDS payment in case of INDIAN Customers:-
Kindly make payment of full invoice amount inclusive of GST amount, so as to get your invoice processed.
You will have to deposit TDS (if applicable) additionally and file TDS return as per your convenience.
Then issue FORM 16A to us. Please reac... Read more
#360041917311
#360041917311
Steps to Add Funds using Paytm QR Scan:-
Kindly refer this guide to know How to Add Funds into your USD Balance.
Just Select/Click "Paytm" option as your payment processor.Note: You will Pay in INR equivalent + GST Tax.
It will take you to a secure Paytm payment page, which will guide you furth... Read more
#360040893392
#360040893392
Payoneer is a manual payment processor but the good part is they are available in almost every country. In order to make payment via Payoneer, you can either directly send us the funds from your Payoneer account if you are existing Payoneer customers. You may find our latest official Payoneer acc... Read more
#360040136672
#360040136672
Topics covered in this article:-
Refund on Balances/Invoices
Refund on Campaigns/Orders
Exceptions & Special Cases
Refund on Balances/InvoicesYou may or may not get refund as per our refund policy. You may find link to our refund policy in the footer on main website.Refund on Campaigns/Orders... Read more
#360016324171
#360016324171
Going to create a campaign or place an order? First of all, you need to add funds into your account balance by using an appropriate payment method such as Stripe, Tazapay, NowPayments, Paytm, Crypto, Wire, Bank ...etc at:
https://app.asoeshop.com/wallet/deposit (login required)
https://app.cpid... Read more
#360000174952
#360000174952
Bitcoin is a kind of cryptocurrency and you need to have an account or bitcoin wallet at any one of your preferred bitcoin exchange/wallets.
You can buy or sell bitcoins from your account at any bitcoin exchange using your local currency. For more details, you may contact your bitcoin exchange ... Read more
#115001612252
#115001612252
Pre-Payment:
We prefer to work on pre-payment terms as of now.
By default our platform is designed to support pre-payment mode.
We have wallet system (USD Balance) in which you can top up an amount of your choice and use it to create campaigns or place orders.
Post-Payment:
Eligibility Criteri... Read more
#115001602831
#115001602831
Payout (Common) Open in Zendesk
If you are publisher or vendor or seller on any of our connected platform then you may withdraw your earnings from your wallet (USD Available)Explore the following links to easily withdraw funds from your USD Available Wallet:
Withdraw via CPIDroid (Login Required)
Withdraw via SEOeShop (Login ... Read more
#53993422015897
#53993422015897
Security (Common) Open in Zendesk
If you have access to your TOTP:-You can reset or disable 2FA TOTP on your account at:https://app.asoeshop.com/account/securityhttps://app.cpidroid.com/account/securityhttps://app.seoeshop.com/account/securityhttps://app.elancemarket.com/account/security .... and so on.If you do NOT have access t... Read more
#53982632082841
#53982632082841
An infraction is either a security block created by our security system upon suspicious activity detected or high risk of fraud detected or it may be due to the breaking of a guideline, term, policy, or agreement.
Common reasons for infractions?
When you try to hide your identity or impersonate... Read more
#4403912761229
#4403912761229
General Open in Zendesk
This article is only applicable to https://SMMeShop.com
!!! IMPORTANT !!!For reporting campaign related issues/problems, please always contact us (create ticket) from https://smmeshop.com/contact.php ONLY!!! WARNING !!! Campaign related issues/problems will NOT be entertained on Live Chat at all.... Read more
#360002301612
#360002301612
Services Open in Zendesk
We have more than 1000 SMM services and it's really a challenge to find the best service especially when SMM Services are quite unstable, unpredictable and unreliable due to huge uncertainty.
Though you can explore all our SMM services at https://smmeshop.com/service/ it's recommended to search f... Read more
#360010519732
#360010519732
Find the timestamp that is located next to your username above your comment (for example: "3 days ago") and hover over it then right click and "Copy Link Address".
The link will be something like this: https://www.youtube.com/watch?v=ShEULgU4qc0&lc=Ugheur-BN1qlEHgCoAEC instead of just https:/... Read more
#360041627311
#360041627311
The one that has "Monetized" or "Monetizable" or "Monetization" in its service' name. Read more
#360029372471
#360029372471
Hence the term, "Guaranteed" means it guarantee whatever is stated in the service details."Not Guaranteed" means it does NOT guarantee whatever is stated in the service details. Read more
#360012652892
#360012652892
Symbols/Shortcuts
Meaning
⭐
= Best Service
⚡️
= Fast Start
⛔
= Cancel button*
♻
= Refill button*
🚩
= Service Updating (Slow Start, Slow Delivery)
AR
= Auto-Refill
R30
= Refill 30 days
R60
= Refill 60 days
R∞
= Lifetime Refill
*You may need to contact us to get a p... Read more
#360010750131
#360010750131
Every time we send the request to Facebook/Instagram to get your account approved (blue marked), it does cost us about $500 for handling the research, documentation, email back and forth with Facebook/Instagram. This $500 won't be refundable once we send the request even if the approval is denied... Read more
#360010325911
#360010325911
This article is only applicable to https://SMMeShop.com
For Poll / Votes kind of Services, you can specify the option for which you need votes in this format => https://example.com/abc/status/123456789?vote={ButtonNumber}
Here {ButtonNumber} is equal to the Option number:-
For 1st Option, {Bu... Read more
#360002681252
#360002681252
Campaigns Open in Zendesk
Please go through this quick guide and follow the instructions given below to get started quickly:-
Overview:
Register a FREE Account on our Self-Serve Platform
Add some Funds to your Account Balance
Create a Campaign from your Dashboard
Manage your Campaign from your Dashboard
1. Register a FR... Read more
#360007064131
#360007064131
This article is only applicable to https://SMMeShop.com
Where to Report?
via Ticket Support:You may report Campaign related Issues / Problems by contacting us (create support ticket) at https://smmeshop.com/helpdesk/contact.php?type=Campaign Note: you must be logged in while contacting.
via C... Read more
#360004404472
#360004404472
Note: This article is only applicable to https://SMMeShop.com
Campaign Start Time:
Our platform is almost automated but start time depends on the service you buy. Start time is already indicated in the name of the service itself.For Example: In "Buy Facebook Website Likes [10M] [1H - 50K/D - R30]... Read more
#360003529211
#360003529211
If your campaign status is Canceled or Partial, then
You may terminate your Canceled or Partial campaign at https://smmeshop.com/campaign/smm/manage.php (login required),
By hitting the red "Terminate" button given under "Actions" column.
Note: Remaining unused money will automatically be refun... Read more
#360003830631
#360003830631
This article is only applicable to https://SMMeShop.com
We have multiple servers/services and they mix of Dropping and Non Drop services and hence when you buy any SMM Service then please check for "Non Drop" tag or "R" tag or "♻" symbol.
"Non Drop" tag means the Views / Likes / Followers ...etc... Read more
#360002976992
#360002976992
If the status of your campaign is Partial or Canceled, it means the campaign/service can't deliver more engagements (likes, followers ...etc) as of now and you may terminate the campaign to get a refund for remaining likes/followers.
If your campaign status is Partial then terminate it because w... Read more
#360001175212
#360001175212
Stats Open in Zendesk
You should always check campaign stats (or progress) manually by visiting your social page and comparing;
the Total Count (total amount that you have purchased while creating the campaign),
and Current Count (actual amount you have right now or just after campaign completion)
taking Start Coun... Read more
#360004404512
#360004404512
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