HelpDesk Knowledge Base

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Nope, you can create ONLY ONE account. We don't allow multiple accounts as such from the security/safety point of view and other reasons.
 
If you really need multiple accounts then contact us first with a genuine reason or explanation for the same. If it looked reasonable we will make an exception for you.

Topics covered in this article:-

Refund on Invoices

You may ask for the refund for added funds in your account balance on the invoice basis, but refunds are possible only if requested within 24 hours from the date of the transaction and the funds are unused.
Note: Refunds will not be possible if you have used (fully or partially) your added funds from your account balance.

Refund on Campaigns/Orders

You may terminate the campaign or cancel the order (if applicable and available) to get the refund back to your account balance for unused/unspent budget/funds.
Note: Refund will be given back to the account balance only but not be given on your invoice (original payment method)

Exceptions & Special Cases

There are some exceptions => for more details, please refer our refund policy at: 

Going to create a campaign or place an order?
First of all, you need to add funds in your account balance by using an appropriate payment processor such as PayPal, Payoneer, Wire ...etc at:

 

Bitcoin is a kind of cryptocurrency and you need to have an account or bitcoin wallet at any one of your preferred bitcoin exchange/wallets.
 
You can buy or sell bitcoins from your account at any bitcoin exchange using your local currency. For more details, you may contact your bitcoin exchange where you have created account or have bitcoin wallet.
 
Popular BitCoin Wallets: UnoCoin | iGOT | XAPO | Zebpay 
 
Please follow these steps:-
  1. Please go to https://cpidroid.com/bank.php (login required)
  2. Enter amount of funds (USD) you want to add in "Add Funds" field
  3. Click "Pay in Crypto" tab under "
  4. Select your preferred bitcoin payment processor such as Bitpay
  5. Click "Submit" button to go to a secure payment page.
  6. Send equivalent BTC amount to the unique bitcoin address displayed.
  7. Funds will be credited to your account balance after 6 confirmations within bitcoin network.
Note: After you hit submit, It will take you to secure payment page of chosen bitcoin payment processor, where a unique bitcoin address will be shown, you have to send equivalent BTC to that address.
 
 
 

The minimum possible funds you can add is just $10 (may vary depending upon the payment processor or method)

Please go to https://cpidroid.com/bank.php (login required) for more info

You can find and download all your invoices at:

Just hit "Invoice" button given under Action column to view and download (print as pdf) the invoice.

This article is only applicable to https://SMMeShop.com

!!! IMPORTANT !!!
For reporting campaign related issues/problems, please always contact us (create ticket) from https://smmeshop.com/contact.php ONLY

!!! WARNING !!! 
Campaign related issues/problems will NOT be entertained on Live Chat at all. 
If you report Campaign related issues/problems on Live Chat then your access to Live Chat will be blocked

Ticket Guidelines:

Do NOT create Ticket for the following:

How to Report Campaign related Issues / Problems? << IMPORTANT !!!
Answer: https://thesmartware.zendesk.com/hc/en-us/articles/360004404472-How-to-Report-Campaign-related-Issues-Problems-

How to check Campaign Stats?
Answer: https://thesmartware.zendesk.com/hc/en-us/articles/360004404512-How-to-check-Stats-

General Guidelines:

Speed: 

Refill:

  • R (Refill): Only send your issue if your campaign service name contain the R(Refill) tag. Once you sent the issue, please allow up to 48h before the refill start. Do NOT send the same Campaign ID a second time, it won't increase the refill process.
  • AR (Auto-Refill): Service will be refilled automatically, no need to send us your campaign.
  • ♻: If service name contains ♻ symbol, you may have the ability to press the Refill Button on the Manage Campaign page or reach us to execute the same.
  • Recommended Article: Why my Views / Likes / Followers ...etc are Dropping? How to Solve this?

Cancellation: We can't cancel any campaign as such once the campaign is created and the same is already indicated in our terms/policy.

Double Campaigns: We cannot cancel campaigns if you made the mistake of making 2 orders of the same link at the same time.

Partial or Canceled Campaigns:

Terms and Policy:

 

Help our support team by reading the information above! This will help us out with the speed of our assistance :)

We have more than 500 SMM services and it's really a challenge to find the best service especially when SMM services are quite unstable, unpredictable and unreliable due to huge uncertainty.

Though you can explore all our SMM services at https://smmeshop.com/service/ but it's recommended to search for your category at https://smmeshop.com/service/categories.php and explore them category wise.

Please note that we have multiple servers/services and hence take care of following things while choosing one:-

Service Name: Service name contains lots of clues in terms of symbols or tags which indicates lots of information and can help you choose the best services. 

Service Status: You should buy services which stay in "Active" status most of the time but avoid buying those service which often goes "Down" on a regular basis.

Completion Rate: You should buy services which have a higher completion rate i.e higher "percentage" value but avoid buying those services which have a lower completion rate i.e lower "percentage" value.
Note: Completion Rate indicates the probability of any service that how likely it is to give full complete delivery of the order.

More the percentage, higher is the chance of the order to get completed in full. In another word, the chances of your order resulting in "canceled" or "partial" status will be less, if the percentage is more.

Service Ratings: You should buy services which are rated high by the users and recommended by more no. of users but avoid buying those services which have low ratings.
Note: Ratings are normalized on a scale of 5 i.e it's an average score out of 5.

Recommendations: More the recommendations (thumbs up) by users, higher is the chance that your campaign (if you order) will be completed smoothly. In another word, the chances of your order resulting in "canceled" or "partial" status will be low, if the recommendations are high.
Note: Recommendations are nothing but the no. of positive ratings given by the users.

The one that has "Monetized" or "Monetizable" or "Monetization" in its service' name.

Hence the term,
"Guaranteed" means it guarantee whatever is stated in the service details.
"Not Guaranteed" means it does NOT guarantee whatever is stated in the service details.


Symbols/Shortcuts Meaning
= Best Service
⚡️ = Fast Start
= Cancel button*
= Refill button*
🚩 = Service Updating (Slow Start, Slow Delivery)
AR = Auto-Refill
R30 = Refill 30 days
R60 = Refill 60 days
R∞ = Lifetime Refill

 

*You may need to contact us to get a particular action executed (if applicable).

 

Every time we send the request to Facebook/Instagram to get your account approved (blue marked), it does cost us about $500 for handling the research, documentation, email back and forth with Facebook/Instagram. This $500 won't be refundable once we send the request even if the approval is denied from their part. If the approval is denied, and you don't want to send other requests, we will refund the full $10,000 minus the $500 for the first request.

It will take about a month of work, email back and forth with some Proof of ID at some point, and we will need your cooperation to send us as many information as possible in terms of links on the internet about the profile. Example: their Website URL, Wiki Links, and Newspaper talking about the person, other social media accounts...

The success rate is NOT 100% guaranteed as we mentioned previously, but chances are 80%+ it will work.

If you acknowledge all the above, please let us know how would you make payment? can you pay in BitCoins? please note that we do NOT accept PayPal payment for this service. send us the payment details via ticket. When sent, we will start to work on the account.

This article is only applicable to https://SMMeShop.com

For Poll / Votes kind of Services, you can specify the option for which you need votes in this format => https://example.com/abc/status/123456789?vote={ButtonNumber}

Here {ButtonNumber} is equal to the Option number:-

  • For 1st Option, {ButtonNumber} = 1
  • For 2nd Option, {ButtonNumber} = 2
  • For 3rd Option, {ButtonNumber} = 3
  • ... and so on

Please go through this quick guide and follow the instructions given below to get started quickly:-

  1. Register a FREE Account on our Self-Serve Platform
  2. Add some Funds to your Account Balance
  3. Create a Campaign from your Dashboard
  4. Manage your Campaign from your Dashboard

1. Register a FREE Account on our Self-Serve Platform

If you are NOT registered on our self-serve platform yet then please register a FREE account at https://smmeshop.com/register.php to get started.
Note: Please make sure to activate your account by verifying your email => Resend Activation Email

2. Add some Funds to your Account Balance

You need to add funds in your account balance at https://smmeshop.com/bank.php (login required) by using an appropriate payment processor such as PayPal, Payoneer, Wire ...etc before creating the campaign.

3. Create a Campaign from your Dashboard

You can create campaigns at https://smmeshop.com/campaign/smm/add.php (login required)

There are just a few details, you have to choose or fill in order to create a campaign.

  • Category: Choose the Category to sort the list of services in next step accordingly
  • Service: Choose your desired service from the list 
  • Quantity: No. of engagements you are looking for
  • Link: Enter your Social link / URL.

4. Manage your Campaign from your Dashboard

You can manage all your campaigns at https://smmeshop.com/campaign/smm/manage.php (login required) from your dashboard.

This article is only applicable to https://SMMeShop.com

!!! WARNING !!! 
Campaign related Issues / Problems will NOT be Entertained directly on ChatBox at all.

Where to Report?
Always report Campaign related Issues / Problems by contacting us (create support ticket) at below link ONLY:-

Note: you must be logged in while contacting.

Guidelines to Report:

  • Always mention or select related Campaign IDs and any other required details in your request.
  • Make sure to choose relevant request type and correct subject while creating support ticket. 
  • Do NOT create more than one request for same campaign issue or problem.
  • You may send the same kind of issues inside one single ticket to save time.
  • Creating a support ticket and chatbox request won't increase the response time.
  • If you are sending a message on chatbox, be sure to send your ticket/incident id/number.
  • Spamming increase response time or we may suspend your access to our helpdesk.

Note: This article is only applicable to https://SMMeShop.com

Campaign Start Time:

Our platform is almost automated but start time depends on the service you buy. Start time is already indicated in the name of the service itself.

For Example: In "Buy Facebook Website Likes [10M] [1H - 50K/D - R30]" service, start time is 1H i.e 1 hour.

Note: Start time is indicative but we do NOT guarantee the same.

Campaign Delivery Speed:

Our platform is almost automated but delivery speed depends on the service you buy. Delivery speed is already indicated in the name of the service itself.

For Example: In "Buy Facebook Website Likes [10M] [1H - 50K/D - R30]" service, delivery speed is 50K/D i.e 50K per day.

Note: Delivery speed is indicative but we do NOT guarantee the same.

Campaign Delivery Time:

You can calculate Delivery Time of a campaign/order with the help of Start Time, Delivery Speed and Total Count as follows:-

                                        1      
Delivery Time = [Start Time] ➕ ----------------- ✖️ [Total Count]
[Delivery Speed]

Where Total Count = Total amount that you have purchased while creating the campaign

Note: Take care of units, Start Time is generally given in Hour but Delivery Speed is given in per Day.

You may terminate your Canceled or Partial campaign at https://smmeshop.com/campaign/smm/manage.php by hitting the red "Terminate" button given under "Actions" column.

Note: Remaining unused money will automatically be refunded back to your account balance

This article is only applicable to https://SMMeShop.com

We have multiple servers/services and they mix of Dropping and Non Drop services and hence when you buy any SMM Service then please check for "Non Drop" tag or "R" tag or "" symbol.

  • "Non Drop" tag means the Views / Likes / Followers ...etc will NOT drop and good to buy if you do NOT want dropping issues. Please note that Non Drop services are limited in number and may NOT be available all the time.
    Note: If "Non Drop" tag is NOT there then that service may be dropping or may NOT be.

  • "R" tag means you are covered for Refill i.e if Views / Likes / Followers ...etc drops then we will Refill it for FREE.
    Symbols/Shortcuts Meaning
    AR = Auto-Refill
    R30 = Refill 30 days
    R60 = Refill 60 days
    R∞ = Lifetime Refill


  • "" symbol means you may get a Refill button or you can contact us and we will initiate the Refill for FREE.

    Symbols/Shortcuts Meaning
    = Refill button


General Tip: It is recommended that you try different servers/services and get stick to the one which is performing better for you.

If the status of your campaign is Partial or Canceled, it means the campaign/service can't deliver more engagements (likes, followers ...etc) as of now and you may terminate the campaign to get a refund for remaining likes/followers.

  • If your campaign status is Partial then terminate it because we can't deliver it further. Try another server/service.
  • If your campaign status is Canceled then terminate it because we can't deliver it at all. Try another server/service.

Please order similar/other service or try a different server/service in that case.

Recommended Article: How to Terminate (or Refund) a canceled or partially completed campaign?

You should always check campaign stats (or progress) manually by visiting your social page and comparing; 

  • the Total Count (total amount that you have purchased while creating the campaign),
  • and Current Count (actual amount you have right now or just after campaign completion)
  • taking Start Count (start amount as recorded by us just after the campaign creation) as reference accordingly.

Disclaimer: Do NOT rely on the dashboard for the stats as it's NOT real-time but sometimes it's totally blank or stuck.