You can change or update your account email at:
Using TheSmartWare Account
Find the answer to any question, from the basics all the way to advanced tips and tricks!
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Knowledge Base (FAQs for All our The SmartWare Network Websites)
Kindly checkout our Knowledge Base powered by Zendesk:-
Knowledge Base (FAQs for All our The SmartWare Network Websites)
Using SMMeShop™ Platform
Want to learn more about setting up and managing your team? Look no further!
General
Nope, you can create ONLY ONE account. We don't allow multiple accounts as such from the security/safety point of view and other reasons.
If you really need multiple accounts then contact us first with a genuine reason or explanation for the same. If it looked reasonable we will make an exception for you.
#360021830872
We may charge handling fee in some cases depending upon the matter because we bear losses on behalf of customer while receiving funds.
Handling fee is charged to setoff losses that we incur on behalf of the customer. Kindly find some examples below:
- Transaction charges incurred to collect payment via payment gateways.
- Man power consumed in processing the payment (if manual method).
- Cross border or markup fee we pay while receiving international funds.
- Currency conversion fee or losses we face due to fluctuation in currency rates.
- Accounting cost we incur to maintain govt. financial compliances.
- Tax we paid against the profit we booked on payment we received.
- Additional tax filling burden we incur to setoff refund transaction.
- Cost of maintaining the platform and infrastructure w.r.t finance.
#360041484952
Account
When you register a new account on our platform, you get a confirmation email on your registered email.
The confirmation email sent to you contains a special activation link, you just have to click or visit that link in any web browser to automatically verify your email and hence activate your account.
The purpose of this verification is to confirms that you are the owner or have access to the email. Its very important to verify email from security point of view.
If case you haven't received or missed the confirmation email containing your special activation link, then kindly request activation link using any of the below link and we will resend activation email accordingly:-
- https://asoeshop.com/account/resend.php
- https://cpidroid.com/account/resend.php
- https://seoeshop.com/account/resend.php
- https://smmeshop.com/account/resend.php
- https://elancemarket.com/account/resend.php
Still NOT Getting Email?
- Kindly double check your SPAM or Junk folder.
- Kindly double check your registered email and make sure it's correct.
- Kindly double check if there is any typo mistakes in your registered email address.
- If you are still logged-in into your account, then you may try changing your registered email to another email.
Recommended Article: How to Change / Update Account Email? - It can be possible that your inbox has some issue in receiving our emails, check with your provider.
- Reach out to support, if problem still persist.
#360004435992
You can change or update your account password at https://cpidroid.com/user/manage.php
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You can reset or recover your account password at:
- https://asoeshop.com/recover.php
- https://cpidroid.com/recover.php
- https://seoeshop.com/recover.php
- https://smmeshop.com/recover.php
- https://elancemarket.com/recover.php
#360004436012
Payment
Steps to Add Funds using Paytm INR option:-
If you are NOT registered yet, please register a FREE account at https://cpidroid.com/register.php (or login at https://cpidroid.com/login.php)
Note: These steps apply equally to all our The SmartWare Network Websites
- Go to https://cpidroid.com/bank.php to Add Funds into your account balance.
- Enter the amount of funds you want to add (you will Pay in INR equivalent + GST Tax).
- Select/Click "Pay with Paytm" option under "Pay in INR" section.
- It will take you to a secure Paytm payment page, which will guide you further.
- Pay with Paytm Wallet or Scan the QR Code via Paytm App, upon successful payment;
- Submit Transaction Details [ORDER ID & AMOUNT] to Automatically Process the Payment.
Troubleshoot:
If you missed to note down your Order ID, then you may have to check your Paytm app to find it or contact paytm or tell us as many details as you can so that we can verify your payment.
For your ref: This is how it looks at our end (check below). kindly share as many relevant details so that we can verify your payment in case you don't know your order id:-
Screenshot (part 1):
Screenshot (part 2):
#360040893392
Payoneer is a manual payment processor but the good part is they are available in almost every country. In order to make payment via Payoneer, you can either directly send us the funds from your Payoneer account if you are existing Payoneer customers. You may find our latest official Payoneer account details at:
- https://asoeshop.com/bank.php (login required)
- https://cpidroid.com/bank.php (login required)
- https://seoeshop.com/bank.php (login required)
- https://smmeshop.com/bank.php (login required)
- https://elancemarket.com/bank.php (login required)
Otherwise you need to contact us and tell us the amount and we will send you a payment request accordingly.
You will receive an email from Payoneer with a payment link, Go to that link and make payment and inform us. We will credit the requested amount into your account balance.
Is there any fee?
From our end we don't charge any fee for payments made via Payoneer, you may have to choose appropriate options at your end to avoid any fee (if any) and pay the requested amount. Payoneer should deduct transaction fee from our account (if any).
Example for your ref:
#360040136672
Topics covered in this article:-
Refund on Invoices
You may ask for the refund for added funds in your account balance on the invoice basis, but refunds are possible only if requested within 24 hours from the date of the transaction and the funds are unused.
Note: Refunds will not be possible if you have used (fully or partially) your added funds from your account balance.
Refund on Campaigns/Orders
You may terminate the campaign or cancel the order (if applicable and available) to get the refund back to your account balance for unused/unspent budget/funds.
Note: Refund will be given back to the account balance only but not be given on your invoice (original payment method)
Exceptions & Special Cases
There are some exceptions => for more details, please refer our refund policy at:
#360016324171
Going to create a campaign or place an order?
First of all, you need to add funds into your account balance by using an appropriate payment method such as PayPal, Stripe, Paytm, Crypto, Wire, Bank ...etc at:
- https://asoeshop.com/bank.php (login required)
- https://cpidroid.com/bank.php (login required)
- https://seoeshop.com/bank.php (login required)
- https://smmeshop.com/bank.php (login required)
- https://elancemarket.com/bank.php (login required)
Quick Steps:
- Enter amount (USD) you want to add into your account balance.
- Choose your preferred payment processor such as PayPal.
- Hit "Checkout" button to go to secure payment page.
- Follow the instructions shown by respective payment processor to make payment.
Note: You balance should get updated accordingly if paid successfully.
Payment Processors:
- For Indians : We have dedicated INR payment processors such as PayPal INR, Paytm, Bank ...etc.
- For Non-Indians : We have PayPal, Stipe, Payoneer ...etc.
- We also accept Crypto currencies such as BTC, ETH, LTC and over 50 AltCoins through payment processors like Bitpay, GoCoin, CoinGate ...etc.
Note: Some payment processor may not be available.
#360000174952
Bitcoin is a kind of cryptocurrency and you need to have an account or bitcoin wallet at any one of your preferred bitcoin exchange/wallets.
You can buy or sell bitcoins from your account at any bitcoin exchange using your local currency. For more details, you may contact your bitcoin exchange where you have created account or have bitcoin wallet.
Please follow these steps:-
- Please go to https://cpidroid.com/bank.php (login required)
- Enter amount of funds (USD) you want to add in "Add Funds" field
- Find "Pay in Crypto" tab under "
- Select your preferred bitcoin payment processor such as Bitpay
- Click "Submit" button to go to a secure payment page.
- Send equivalent BTC amount to the unique bitcoin address displayed.
- Funds will be credited to your account balance after 6 confirmations within bitcoin network.
Note: After you hit submit, It will take you to secure payment page of chosen bitcoin payment processor, where a unique bitcoin address will be shown, you have to send equivalent BTC to that address.
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The minimum possible funds you can add is just $10 (may vary depending upon the payment processor or method)
Please go to https://cpidroid.com/bank.php (login required) for more info
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How to Generate Invoice?
If you are going to pay via manual payment methods such as wire you may require Invoice beforehand.
You can simply follow the steps given at How to Add Funds in your Account Balance? that would automatically generate a draft Invoice for the selected payment method which can be downloaded later (check steps below).
How to Download Invoice?
You can find and download all your invoices at:
- https://asoeshop.com/user/payments.php (login required)
- https://cpidroid.com/user/payments.php (login required)
- https://seoeshop.com/user/payments.php (login required)
- https://smmeshop.com/user/payments.php (login required)
- https://elancemarket.com/user/payments.php (login required)
Just hit "Invoice" button given under Action column to view and download (print as pdf) the invoice.
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General
This article is only applicable to https://SMMeShop.com
!!! IMPORTANT !!!
For reporting campaign related issues/problems, please always contact us (create ticket) from https://smmeshop.com/contact.php ONLY
!!! WARNING !!!
Campaign related issues/problems will NOT be entertained on Live Chat at all. If you report Campaign related issues/problems on Live Chat then your access to Live Chat will be blocked
Ticket Guidelines:
Do NOT create Ticket for the following:
- To start a campaign, our platform is almost automated.
Recommended Article: How to Check Campaign Start Time & Delivery Speed? - To know when the campaign will get completed (Calculate Start time + Delivery speed)
Recommended Article: How to Check Campaign Start Time & Delivery Speed? - To cancel any campaign, if created by mistake such as double order.
- To cancel any campaign, if invalid link or service was ordered.
- For campaign NOT starting when 24 hours haven't passed yet.
- For campaign with partial or canceled status.
Recommended Article: What is Partial or Canceled Campaign? - For campaign in progress or processing, but stats NOT reflected on dashboard.
Recommended Article: How to check Campaign Stats?
How to Report Campaign related Issues / Problems? << IMPORTANT !!!
Answer: https://thesmartware.zendesk.com/hc/en-us/articles/360004404472-How-to-Report-Campaign-related-Issues-Problems-
How to check Campaign Stats?
Answer: https://thesmartware.zendesk.com/hc/en-us/articles/360004404512-How-to-check-Stats-
General Guidelines:
Speed:
- We can't speed campaigns up start time or delivery speed, our platform is almost automated.
- Recommended Article: How to Check Campaign Start Time & Delivery Speed?
Refill:
- R (Refill): Only send your issue if your campaign service name contain the R(Refill) tag. Once you sent the issue, please allow up to 48h before the refill start. Do NOT send the same Campaign ID a second time, it won't increase the refill process.
- AR (Auto-Refill): Service will be refilled automatically, no need to send us your campaign.
- ♻: If service name contains ♻ symbol, you may have the ability to press the Refill Button on the Manage Campaign page or reach us to execute the same.
- Recommended Article: Why my Views / Likes / Followers ...etc are Dropping? How to Solve this?
Cancellation: We can't cancel any campaign as such once the campaign is created and the same is already indicated in our terms/policy.
Double Campaigns: We cannot cancel campaigns if you made the mistake of making 2 orders of the same link at the same time.
Partial or Canceled Campaigns:
- If your campaign status is Partial then terminate it because we can't deliver it further. Try another server/service.
- If your campaign status is Canceled then terminate it because we can't deliver it at all. Try another server/service.
- Recommended Article: How to Terminate (or Refund) a canceled or partially completed campaign?
Terms and Policy:
Help our support team by reading the information above! This will help us out with the speed of our assistance :)
#360002301612
Services
We have more than 1000 SMM services and it's really a challenge to find the best service especially when SMM Services are quite unstable, unpredictable and unreliable due to huge uncertainty.
Though you can explore all our SMM services at https://smmeshop.com/service/ it's recommended to search for your category at https://smmeshop.com/service/categories.php and explore them category wise.
- Explore all SMM Services => https://smmeshop.com/service/
- Explore all SMM Categories => https://smmeshop.com/service/categories.php
Please note that we have multiple servers/services and hence take care of following things while choosing one:-
Service Name: Service name contains lots of clues in terms of symbols or tags which indicates lots of information and can help you choose the best services.
- There are many Symbols and Shortcuts used.
Recommended Article: Meanings of Symbols and Shortcuts Used - There is a mix of Dropping and Non-Dropping services.
Recommended Articles: Why my Engagements are Dropping? How to Solve this? - There are Instant and Non-Instant services.
Recommended Articles: How to Check Campaign Start Time & Delivery Speed?
Service Status: You should buy services which stay in "Active" status most of the time but avoid buying those service which often goes "Down" on a regular basis.
Completion Rate: You should buy services that have a higher completion rate i.e higher "percentage" value but avoid buying those services which have a lower completion rate i.e lower "percentage" value.
Note: Completion Rate indicates the probability of any service that how likely it is to give full complete delivery of the order.
More the percentage, the higher is the chance of the order to get completed in full. In another word, the chances of your order resulting in "canceled" or "partial" status will be less, if the percentage is more.
Service Ratings: You should buy services that are rated high by the users and recommended by more no. of users but avoid buying those services which have low ratings.
Note: Ratings are normalized on a scale of 5 i.e it's an average score out of 5.
Recommendations: More the recommendations (thumbs up 👍 ) by users, higher is the chance that your campaign (if you order) will be completed smoothly. In another word, the chances of your order resulting in "canceled" or "partial" status will be low, if the recommendations are high.
Note: Recommendations are nothing but the no. of positive ratings given by the users.
#360010519732
Find the timestamp that is located next to your username above your comment (for example: "3 days ago") and hover over it then right click and "Copy Link Address".
The link will be something like this: https://www.youtube.com/watch?v=ShEULgU4qc0&lc=Ugheur-BN1qlEHgCoAEC instead of just https://www.youtube.com/watch?v=ShEULgU4qc0
To be sure that you got the correct link, paste it in your browser's address bar and you will see that the comment is now the first one below the video and it says "Highlighted comment".
#360041627311
Hence the term,
"Guaranteed" means it guarantee whatever is stated in the service details.
"Not Guaranteed" means it does NOT guarantee whatever is stated in the service details.
#360012652892
| Symbols/Shortcuts | Meaning |
|---|---|
| ⭐ | = Best Service |
| ⚡️ | = Fast Start |
| ⛔ | = Cancel button* |
| ♻ | = Refill button* |
| 🚩 | = Service Updating (Slow Start, Slow Delivery) |
| AR | = Auto-Refill |
| R30 | = Refill 30 days |
| R60 | = Refill 60 days |
| R∞ | = Lifetime Refill |
*You may need to contact us to get a particular action executed if applicable but button not shown (or not working).
#360010750131
Every time we send the request to Facebook/Instagram to get your account approved (blue marked), it does cost us about $500 for handling the research, documentation, email back and forth with Facebook/Instagram. This $500 won't be refundable once we send the request even if the approval is denied from their part. If the approval is denied, and you don't want to send other requests, we will refund the full $10,000 minus the $500 for the first request.
It will take about a month of work, email back and forth with some Proof of ID at some point, and we will need your cooperation to send us as many information as possible in terms of links on the internet about the profile. Example: their Website URL, Wiki Links, and Newspaper talking about the person, other social media accounts...
The success rate is NOT 100% guaranteed as we mentioned previously, but chances are 80%+ it will work.
If you acknowledge all the above, please let us know how would you make payment? can you pay in BitCoins? please note that we do NOT accept PayPal payment for this service. send us the payment details via ticket. When sent, we will start to work on the account.
#360010325911
This article is only applicable to https://SMMeShop.com
For Poll / Votes kind of Services, you can specify the option for which you need votes in this format => https://example.com/abc/status/123456789?vote={ButtonNumber}
Here {ButtonNumber} is equal to the Option number:-
- For 1st Option, {ButtonNumber} = 1
- For 2nd Option, {ButtonNumber} = 2
- For 3rd Option, {ButtonNumber} = 3
- ... and so on
#360002681252
Campaigns
Please go through this quick guide and follow the instructions given below to get started quickly:-
Overview:
- Register a FREE Account on our Self-Serve Platform
- Add some Funds to your Account Balance
- Create a Campaign from your Dashboard
- Manage your Campaign from your Dashboard
1. Register a FREE Account on our Self-Serve Platform
If you are NOT registered on our self-serve platform yet then please register a FREE account at https://smmeshop.com/register.php to get started.
Note: Please make sure to activate your account by verifying your email => Resend Activation Email
2. Add some Funds to your Account Balance
You need to add funds in your account balance at https://smmeshop.com/bank.php (login required) by using an appropriate payment processor such as PayPal, Payoneer, Wire ...etc before creating the campaign.
3. Create a Campaign from your Dashboard
You can create campaigns at https://smmeshop.com/campaign/smm/add.php (login required)
- Default Services: https://smmeshop.com/campaign/smm/add.php?type=default => Simple Quantity based Campaign
- Package Services: https://smmeshop.com/campaign/smm/add.php?type=package => Long-Term Auto Campaign
- and so on...
There are just a few details, you have to choose or fill in order to create a campaign.
- Category (Optional): Choose the Category to sort the list of services in next step accordingly
- Service: Choose your desired service from the list
- Quantity: No. of engagements you are looking for
- Link: Enter your Social link / URL.
*some campaign types, my require you to provide additional details.
4. Manage your Campaign from your Dashboard
You can manage all your campaigns at https://smmeshop.com/campaign/smm/manage.php (login required) from your dashboard.
Recommended Article: Tips to Choose Best SMM Services
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This article is only applicable to https://SMMeShop.com
Where to Report?
-
via Ticket Support:
You may report Campaign related Issues / Problems by contacting us (create support ticket) at https://smmeshop.com/helpdesk/contact.php?type=Campaign
Note: you must be logged in while contacting. -
via ChatBox Support (VIP Membership Required):
If you are on VIP Membership, you may report campaign issues via ChatBox which can be found at bottom-right corner while you are on dashboard.
!!! NOTICE !!!
You must subscribe to VIP Membership at https://smmeshop.com/vip.php (login required) otherwise Campaign related Issues / Problems will NOT be Entertained directly on ChatBox at all for users on FREE membership.
How to Manage Tickets?
- You may check your ticket history at https://smmeshop.com/helpdesk/support.php (login required)
Guidelines to Report:
- Always mention or select related Campaign IDs and any other required details in your request.
- Make sure to choose relevant request type and correct subject while creating support ticket.
- Do NOT create more than one request for same campaign issue or problem.
- You may send the same kind of issues inside one single ticket to save time.
- Creating a support ticket and chatbox request won't increase the response time.
- If you are sending a message on chatbox, be sure to send your ticket/incident id/number (if FREE membership).
- Spamming increase response time or we may suspend your access to our helpdesk.
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Note: This article is only applicable to https://SMMeShop.com
Campaign Start Time:
Our platform is almost automated but start time depends on the service you buy. Start time is already indicated in the name of the service itself.
For Example: In "Buy Facebook Website Likes [10M] [1H - 50K/D - R30]" service, start time is 1H i.e 1 hour.
Note: Start time is indicative but we do NOT guarantee the same.
Campaign Delivery Speed:
Our platform is almost automated but delivery speed depends on the service you buy. Delivery speed is already indicated in the name of the service itself.
For Example: In "Buy Facebook Website Likes [10M] [1H - 50K/D - R30]" service, delivery speed is 50K/D i.e 50K per day.
Note: Delivery speed is indicative but we do NOT guarantee the same.
Campaign Delivery Time:
You can calculate Delivery Time of a campaign/order with the help of Start Time, Delivery Speed and Total Count as follows:-
1
Delivery Time = [Start Time] ➕ ----------------- ✖️ [Total Count]
[Delivery Speed]
Where Total Count = Total amount that you have purchased while creating the campaign
Note: Take care of units, Start Time is generally given in Hour but Delivery Speed is given in per Day.
#360003529211
You may terminate your Canceled or Partial campaign at https://smmeshop.com/campaign/smm/manage.php (login required) by hitting the red "Terminate" button given under "Actions" column.
Note: Remaining unused money will automatically be refunded back to your account balance
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This article is only applicable to https://SMMeShop.com
We have multiple servers/services and they mix of Dropping and Non Drop services and hence when you buy any SMM Service then please check for "Non Drop" tag or "R" tag or "♻" symbol.
- "Non Drop" tag means the Views / Likes / Followers ...etc will NOT drop and good to buy if you do NOT want dropping issues. Please note that Non Drop services are limited in number and may NOT be available all the time.
Note: If "Non Drop" tag is NOT there then that service may be dropping or may NOT be.
- "R" tag means you are covered for Refill i.e if Views / Likes / Followers ...etc drops then we will Refill it for FREE.
Symbols/Shortcuts Meaning AR = Auto-Refill R30 = Refill 30 days R60 = Refill 60 days R∞ = Lifetime Refill
- "♻" symbol means you may get a Refill button or you can contact us and we will initiate the Refill for FREE.
Symbols/Shortcuts Meaning ♻ = Refill button
General Tip: It is recommended that you try different servers/services and get stick to the one which is performing better for you.
#360002976992
If the status of your campaign is Partial or Canceled, it means the campaign/service can't deliver more engagements (likes, followers ...etc) as of now and you may terminate the campaign to get a refund for remaining likes/followers.
- If your campaign status is Partial then terminate it because we can't deliver it further. Try another server/service.
- If your campaign status is Canceled then terminate it because we can't deliver it at all. Try another server/service.
Please order similar/other service or try a different server/service in that case.
Recommended Article: How to Terminate (or Refund) a canceled or partially completed campaign?
#360001175212
Stats
You should always check campaign stats (or progress) manually by visiting your social page and comparing;
- the Total Count (total amount that you have purchased while creating the campaign),
- and Current Count (actual amount you have right now or just after campaign completion)
- taking Start Count (start amount as recorded by us just after the campaign creation) as reference accordingly.
Disclaimer: Do NOT rely on the dashboard for the stats as it's NOT real-time but sometimes it's totally blank or stuck.
#360004404512
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Technical questions
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