HelpDesk Knowledge Base

You can change or update your account password at https://cpidroid.com/user/manage.php 

You can reset or recover your account password at https://cpidroid.com/recover.php

Unfortunately, account username can NOT be changed or updated.

Going to create a campaign or place an order?
First of all, you need to add funds in your account balance by using an appropriate payment processor such as PayPal, Payoneer, Wire ...etc at:

• https://asoeshop.com/bank.php (login required)
• https://cpidroid.com/bank.php (login required)
• https://seoeshop.com/bank.php (login required)
• https://smmeshop.com/bank.php (login required)
• https://elancemarket.com/bank.php (login required)

1. Please go to https://cpidroid.com/bank.php (login required)
2. Enter amount of funds (USD) you want to add in "Add Funds" field
3. Find "Pay in Crypto" tab under "Payment processor" section
4. Select your preferred bitcoin payment processor such as Bitpay
5. Click "Submit" button to go to a secure payment page.
6. Send equivalent BTC amount to the unique bitcoin address displayed.
7. Funds will be credited to your account balance after 6 confirmations within bitcoin network.

The minimum possible funds you can add is just $10 (may vary depending upon the payment processor or method)

Please go to https://cpidroid.com/bank.php (login required) for more info

You can find and download all your invoices at:

• https://asoeshop.com/user/payments.php (login required)
• https://cpidroid.com/user/payments.php (login required)
• https://seoeshop.com/user/payments.php (login required)
• https://smmeshop.com/user/payments.php (login required)
• https://elancemarket.com/user/payments.php (login required)

Just hit "Invoice" button given under Action column to view and download (print as pdf) the invoice.

The one that has "Monetized" or "Monetizable" or "Monetization" in its service' name.

Hence the term,
"Guaranteed" means it guarantee whatever is stated in the service details.
"Not Guaranteed" means it does NOT guarantee whatever is stated in the service details.

Every time we send the request to Facebook/Instagram to get your account approved (blue marked), it does cost us about $500 for handling the research, documentation, email back and forth with Facebook/Instagram. This $500 won't be refundable once we send the request even if the approval is denied from their part. If the approval is denied, and you don't want to send other requests, we will refund the full $10,000 minus the $500 for the first request.

It will take about a month of work, email back and forth with some Proof of ID at some point, and we will need your cooperation to send us as many information as possible in terms of links on the internet about the profile. Example: their Website URL, Wiki Links, and Newspaper talking about the person, other social media accounts...

The success rate is NOT 100% guaranteed as we mentioned previously, but chances are 80%+ it will work.

If you acknowledge all the above, please let us know how would you make payment? can you pay in BitCoins? please note that we do NOT accept PayPal payment for this service. send us the payment details via ticket. When sent, we will start to work on the account.

This article is only applicable to https://SMMeShop.com

For Poll / Votes kind of Services, you can specify the option for which you need votes in this format => https://example.com/abc/status/123456789?vote={ButtonNumber}

Here {ButtonNumber} is equal to the Option number:-

• For 1st Option, {ButtonNumber} = 1
• For 2nd Option, {ButtonNumber} = 2
• For 3rd Option, {ButtonNumber} = 3
• ... and so on

This article is only applicable to https://SMMeShop.com

Where to Report?

• via Ticket Support:
  You may report Campaign related Issues / Problems by contacting us (create support ticket) at https://smmeshop.com/helpdesk/contact.php?type=Campaign 
  Note: you must be logged in while contacting.
• via ChatBox Support (VIP Membership Required):
  If you are on VIP Membership, you may report campaign issues via ChatBox which can be found at bottom-right corner while you are on dashboard.
  !!! NOTICE !!! 
  You must subscribe to VIP Membership at https://smmeshop.com/vip.php (login required) otherwise Campaign related Issues / Problems will NOT be Entertained directly on ChatBox at all for users on FREE membership.
  

How to Manage Tickets?

• You may check your ticket history at https://smmeshop.com/helpdesk/support.php (login required)

Guidelines to Report:

• Always mention or select related Campaign IDs and any other required details in your request.
• Make sure to choose relevant request type and correct subject while creating support ticket. 
• Do NOT create more than one request for same campaign issue or problem.
• You may send the same kind of issues inside one single ticket to save time.
• Creating a support ticket and chatbox request won't increase the response time.
• If you are sending a message on chatbox, be sure to send your ticket/incident id/number (if FREE membership). 
• Spamming increase response time or we may suspend your access to our helpdesk.

Note: This article is only applicable to https://SMMeShop.com

Campaign Start Time:

Our platform is almost automated but start time depends on the service you buy. Start time is already indicated in the name of the service itself.

For Example: In "Buy Facebook Website Likes [10M] [1H - 50K/D - R30]" service, start time is 1H i.e 1 hour.

Note: Start time is indicative but we do NOT guarantee the same.

Campaign Delivery Speed:

Our platform is almost automated but delivery speed depends on the service you buy. Delivery speed is already indicated in the name of the service itself.

For Example: In "Buy Facebook Website Likes [10M] [1H - 50K/D - R30]" service, delivery speed is 50K/D i.e 50K per day.

Note: Delivery speed is indicative but we do NOT guarantee the same.

Campaign Delivery Time:

You can calculate Delivery Time of a campaign/order with the help of Start Time, Delivery Speed and Total Count as follows:-

                                        1      
Delivery Time = [Start Time] ➕ ----------------- ✖️ [Total Count]
                                 [Delivery Speed]

Where Total Count = Total amount that you have purchased while creating the campaign

Note: Take care of units, Start Time is generally given in Hour but Delivery Speed is given in per Day.

You may terminate your Canceled or Partial campaign at https://smmeshop.com/campaign/smm/manage.php (login required) by hitting the red "Terminate" button given under "Actions" column.

Note: Remaining unused money will automatically be refunded back to your account balance

This article is only applicable to https://SMMeShop.com

We have multiple servers/services and they mix of Dropping and Non Drop services and hence when you buy any SMM Service then please check for "Non Drop" tag or "R" tag or "♻" symbol.

• "Non Drop" tag means the Views / Likes / Followers ...etc will NOT drop and good to buy if you do NOT want dropping issues. Please note that Non Drop services are limited in number and may NOT be available all the time.
  Note: If "Non Drop" tag is NOT there then that service may be dropping or may NOT be.
  
  
• "R" tag means you are covered for Refill i.e if Views / Likes / Followers ...etc drops then we will Refill it for FREE.
  ​

  Symbols/Shortcuts	Meaning
  AR	= Auto-Refill
  R30	= Refill 30 days
  R60	= Refill 60 days
  R∞	= Lifetime Refill

  
  
  
• "♻" symbol means you may get a Refill button or you can contact us and we will initiate the Refill for FREE.
  
  

  Symbols/Shortcuts	Meaning
  ♻	= Refill button

General Tip: It is recommended that you try different servers/services and get stick to the one which is performing better for you.

If the status of your campaign is Partial or Canceled, it means the campaign/service can't deliver more engagements (likes, followers ...etc) as of now and you may terminate the campaign to get a refund for remaining likes/followers.

• If your campaign status is Partial then terminate it because we can't deliver it further. Try another server/service.
• If your campaign status is Canceled then terminate it because we can't deliver it at all. Try another server/service.

Please order similar/other service or try a different server/service in that case.

Recommended Article: How to Terminate (or Refund) a canceled or partially completed campaign?